06.15.07
You cannot pay people to care
Security is a challenge everywhere, so why do we leave our security to the “security-challenged”? During a recent trip I got to see the TSA [http://www.tsa.gov/] in action in two airports. The difference bewteen the airports was night and day. The local airport looked like a mash-up of the Three Stooges and the Honeymooners. Staff were yelling at each other very unprofessionally and carrying on. The perception was that this group of misfits could barely hold a job and the ultimate goal of their job was probably the last thing on their mind. It was more important to push suitcases through the machines than to consider for a minute the reason behind it. I believe you could have given everyone there double or even ten times the wages and the result would have been no different. These were clearly the wrong people to put in charge of “security”. If there was any compentence working behind the scenes, they it was spread far too thin to make a difference.
It would make sense to me to split the TSA folks into two groups, a security agent or ombudsman to guide people through the process, and security technicians that actually concern themselves with the task at hand. Hopefully the technicians are people who care and understand the intent of their job. Too many TSA employees had to concern themselves with yelling reminders and herding people through the process.
I think there are too many fundamental flaws with the whole system though. Air-travel needs to be re-imagined and redone. Smaller planes for niche markets. Bring back the Zeppelin for long distance trips. These ageing, flying city-buses with porta potties and forever shrinking seats are insane. This is the same air travel of 20 years ago. We should be able to do better.
There was a time when not everyone believed they were entitled or could even afford to fly. Instead of improving flight, it seems the airlines lowered their costs and standards to bring flying to the masses. We cannot expect additional goverment involvement to fix the problems either. Clearly, the government cannot pay people to care.